We are committed to providing a quality shopping experience for our customers worldwide.

If you are not completely satisfied with your purchase, our return policy allows you to request a return or exchange under the conditions set out below.

Return Period

You have 30 days from the date of receipt of your order

to request a return or exchange.

Eligible Products

We accept returns for the following products:

Defective products: Video proof is required to demonstrate the product's malfunction or failure.

Non-defective products: You may return your product if it is in perfect condition and in its original packaging.

Return conditions

The product must be returned in its original packaging with all accessories included.

For defective products, a clear video of the malfunction is required to validate the return request.

The product must not show any damage caused by misuse or improper handling.

Return Process

Contact us via our contact form at creances.solutions/contact, mentioning your order number and the reason for the return.

Provide video proof if the product is defective.

Receive our instructions for shipping the return.
Send the product to the address provided, complying with the conditions mentioned above.

Refund or exchange: After receiving and inspecting the returned product,

we will issue a refund or send a new item.

Return shipping costs

For a confirmed defective product, we will refund the return shipping costs, up to 10% of the product's price

and upon presentation of a receipt for postage costs.

For a non-defective product, the return shipping costs are the responsibility of the customer.

Contact

If you have any questions about our return policy, please do not hesitate to contact us via creances.solutions/contact.

CONTEST A CLAIM

If you have already paid all or part of the amount requested, or if the claim is unfounded, you can contest it:

If you have already paid all or part of the amount requested,
or if the claim is unfounded, you can contest it: